Client Stories
Hope Allum
General Manager Retails Operations
Genesis Energy
Genesis Energy
Josette Owen has been an instrumental figure in my professional journey over the past year. As my one-on-one coach, she has profoundly impacted my career achievements and personal development. In a landscape marked by constant internal shifts and significant external challenges, Josette's transparent and candid coaching approach has equipped me with essential frameworks that I've applied successfully across various scenarios. Her sessions are characterized by flexibility, allowing us to delve into the core issues and emerge with a solid, actionable plan. Josette's independence and insights into the motivations behind different behaviours have been particularly valuable to me. The benefits I've gained from my time with Josette are so significant that I've confidently recommended her to colleagues seeking professional coaching. Those who have taken my advice have also reported positive experiences, further affirming the value of her expertise.
Jess Low
General Manager - Large Business
Genesis Energy
Genesis Energy
From the onset of our coaching, Josette exhibited a skilled understanding of effective leadership and communication strategies. Through personalised sessions, she quickly identified areas of improvement in my communication style, offering constructive feedback and practical tools for refinement. Josette's ability to tailor her approach to my specific needs and challenges demonstrated her commitment to fostering individual growth. Her insights into conflict resolution and interpersonal dynamics proved invaluable, allowing me to navigate a challenging situation with confidence and ultimately foster a positive outcome. Josette's coaching style is not only professional but also empathetic. She creates a supportive environment where I felt comfortable exploring my leadership challenges openly. Her ability to ask thought-provoking questions and actively listen enabled me to gain deeper insights into my leadership approach and develop a more effective communication style. Josette's leadership coaching has been transformative for developing both confidence in my leadership style and the overall dynamics within my team. I am grateful for her expertise. I highly recommend Josette to anyone seeking to enhance their leadership skills and effectively navigate challenging workplace scenarios. She is truly an exceptional coach, and I am fortunate to have had the opportunity to work with her.
Lukas Erasmus
LPG Engineering and Maintenance Manager
Genesis Energy
Genesis Energy
Josette assisted me to set up and refine my personal authentic goals as a new leader. It was great having an unbiased and non-judging person taking my focus away from everyday life and helping me voice my thoughts and challenge myself. With the coaching from Josette, I feel confident to who I am as a leader as it aligns with who I am as a person.
Matt Morgan
Senior Legal Counsel
Genesis Energy
Genesis Energy
Working with Josette has been transformative for how I view opportunities and difficulties. I love the way she challenged my approach to things – always asking whether there was a different, more beneficial perspective to take (and then ensuring there was a tangible next step). With Josette’s help, I have grown into a space where I have the inner confidence to take the actions necessary to grow myself and my career. I highly recommend Josette to anyone looking to challenge themselves and wanting a fresh perspective.
Senior Partner
NSW Government
Josette has been instrumental in shaping my leadership journey; she has helped build my leadership skills and confidence, supported deep thinking and problem solving, and given me the space to focus and reflect on longer term planning and strategy, which I hadn’t been prioritising. As a result, I’ve been less indecisive in my decision making and more proactive in raising risks, which my team have definitely appreciated! In the face of leadership's inherent isolation, Josette has been a valuable companion. Our sessions have been indispensable for unpacking challenges, allowing me to open up safely and explore personal and professional growth areas, and confront lingering imposter syndrome. Josette's adept handling of these issues has not only surfaced and celebrated my achievements but has also tempered myself criticism and self-doubt out of our sessions. Josette’s mastery of techniques, analogies and insightful questions has consistently encouraged me to approach problems differently and focus on what’s important. I have walked away from every session with meaningful and unexpected insights into myself, tools and techniques to apply between sessions, tangible actions to implement, and a positive outlook. I wholeheartedly recommend Josette for her exceptional guidance and transformative impact.
Brittany Elliott
Finance Business Partner
Genesis Energy
Genesis Energy
Leadership coaching with Josette has been an incredible and valuable experience that I would recommend to anyone. Coaching commenced as I was stepping into a newly created role which involved me leading a new project and leading people for the first time. While she did help me a lot professionally, what I valued most in that transitional time was her kindness, understanding, and ability to make our sessions a safe space. Over the next few months, Josette guided me through regular goal setting exercises with a focus on what was most important and an emphasis on what needed to be true for me to be successful. Equipped with measurable goals, I was able to set about getting the right level of support from my manager and team, take action to mitigate what might have got in the way, and mindfully lean on my strengths to make progress. An aspect of Josette’s coaching I admire is that she ensures any goals or actions you take away are truly meaningful and authentic to you, which means you are motivated to put them into practise. She is highly skilled in helping you to get clarity on your own priorities and values, which helps to give you confidence and supports your overall wellbeing. I appreciated the opportunity to reflect deeply and consider new perspectives on what matters most to me in my work and personal life, as well as my unique contribution in the workplace. I will always carry Josette’s words with me, and she will continue to shape the leader I’m becoming.
Sales & Partnerships Manager
Pioneera
Working with Josette has been a transformative experience for me. Every session leaves me feeling like my cup is full, and I find myself looking forward to our next meeting. Josette has guided me through new opportunities, challenging negotiations, and pushed me out of my comfort zone—all while helping me believe in my value and contributions to the business and my team. Her warm, professional and friendly nature made it easy to build trust and lean into being challenged always walking away from our sessions feeling two feet taller. Josette is authentic and not afraid to ask the tough questions, which has greatly influenced my approach to problem-solving and decision-making, not only within my professional role, but in life. Thanks to her coaching, I’ve seen significant improvements in my leadership abilities, particularly in navigating change and building stronger relationships with my team and peers. I highly recommend Josette to any leader looking to grow both personally and professionally.
Isabelle Rousseau
Chapter Lead, Product Ownership
Genesis Energy
Genesis Energy
I’ve always considered myself a confident and capable leader, but working with Josette has taken my skills to the next level. With her insightful feedback and guidance, I have learned how to adapt my leadership style to different situations and contexts, and how to leverage my strengths to inspire and motivate others. I have become more aware of the needs and preferences of others, and how I can communicate and collaborate more effectively. As a result of the coaching with Josette, I have been able to make significant improvements to the product owner chapter within the organisation. I was able to implement new processes to streamline workflow, prioritize backlogs, and align the vision and goals with stakeholders. I was also able to improve the delivery of the products. The coaching has helped me develop a more strategic mindset. I have gained more clarity and confidence and I have become more proactive and influential in driving change and delivering value to the organisation. Josette has been instrumental in helping me improve my approach to problem-solving and decision-making. She has challenged me to think critically, and holistically, and to consider the impact and implications of my decisions on different levels. Josette was always supportive, encouraging, and respectful, but also direct, constructive, and challenging. She always held me accountable for my actions and results. Through the coaching sessions with Josette, I have learned to communicate more effectively and confidently with stakeholders in particular. As a result of the coaching, I have been able to build more trust with them and to foster a more collaborative work environment. Josette is an excellent coach who has helped me grow as a leader. She was able to keep me focused and calm when I took on a new role and it helped build my confidence and provide clarity. I would highly recommend Josette to other leaders who want to improve their communication skills, increase their self-awareness, and achieve their goals.
Nikki Burrows
Learning Director
Heng and Hurst
Heng and Hurst
From my personal experience of being coached by Josette, I have found her to be a natural, intuitive, insightful coach who is able to build rapport and trust quickly, and one of her obvious strengths is she intuitively knows the right questions to ask, picking up on the language, tone and emotions shared, to open up blindspots and opportunities for new insights to move forward. In recent coaching sessions with Josette, she enabled me to clarify and distil my key learnings from a just completed leadership program, and build a practical plan to start working proactively towards my goals, whilst reinforcing the strengths and skills I have, that I was not utilising. The tangible outcomes from our sessions have motivated me to take positive action with the newly clarified opportunities. In summary, Josette’s coaching expertise helped me identify and then initiate new plans, at a time that I couldn’t see or choose the path, on my own. Thank you for your skill and insight Josette, I wouldn’t hesitate in recommending your coaching services to any organisation.
Jane
General Manager Engineering and Projects
Genesis Energy
Genesis Energy
I would absolutely recommend coaching with Josette. She is warm and easy to engage with and helped me build leadership capability and resiliency. Josette supported me to build confidence and improve my relationships with my leader, my people, and my peers. She is very knowledgeable about leadership tools and was able to support my preference for visual learning.
Henry Popplewell
Chapter Lead Marketing
Genesis Energy
Genesis Energy
Josette Owen is an exceptional coach, who has helped me grow as a leader and a manager. She has guided me to create clearer more and effective structures for my own efforts at coaching and developing my team. One of Josette’s top skills has been to get me to think critically and creatively, and to use her insightful suggestions as a springboard for my own solutions. She helped me with how to best lead a hybrid team. Unpick challenging situations to get to the root causes, and then guide me to a place where I felt much more comfortable dealing with them. Josette has also helped me improve my ability to delegate and empower others, and not to feel the need to control or solve everything myself – leading more from the back and letting my team shine, rather than imposing my own style or agenda. Josette is not only a skilled coach, but also a great listener and sounding board. She listens attentively and empathetically, and gently holds me to account for my actions and goals. She is always well prepared and professional and inspires me to be the same. I highly recommend Josette to anyone who wants to enhance their leadership skills.
Sheryn Fearon
General Manager – Reporting & Analysis
Genesis Energy
Genesis Energy
I am grateful for the opportunity to work with Josette and have learned a lot from her coaching. I engaged with Josette when I returned to work after having a baby and took on a new role as GM Finance. Josette's coaching supported me in dealing with some of the difficulties faced when entering a new role, communicating effectively with stakeholders, and recognizing where I can best bring value. The coaching sessions always suited my needs and gave me useful actions / areas to work on that ultimately boosted my confidence and offered a new perspective.
Johan Van Staden
Risk & Compliance Lead
Genesis Energy
Genesis Energy
My time with Josette has provided me with a far clearer pathway to being an effective leader for my team, especially with this being my first role requiring me to formally lead a team. I came into my time with Josette overwhelmed with options of what to do when there are so many ways to be an effective leader and I have left more sure of myself and the type of leader I wish to be. This time has shown me that I know the answer to many of the questions I ask myself, whether those be legitimate questions or when I am second-guessing or doubting myself. Having this time with Josette, where she is able to coach me to realise that if I take the time to reflect on my experiences or simply analyse the situations at hand, I know what to do and how to do it effectively for the benefit of myself and the team I lead. Josette has exposed me to some great tools, matrixes and ideas which I know will help me in the long run to be a better leader for my team and set myself up for further success. I would strongly recommend Josette to those who are looking for coaching as a new or experienced leader, setting aside some time to focus on your methods of leadership and strengthen those skills you have.
Kahlia Finch
Employee Experience Manager
Genesis Energy
Genesis Energy
Josette Owen is an exceptional coach who has helped us develop our leaders and achieve our strategic goals. One of Josette’s strengths is her ability to provide
tailored and impactful coaching across a wide range of our leaders. At Genesis, she has worked with leaders from executives and senior managers, to new and emerging leaders, providing them with coaching that meets them where they are. Josette has also been instrumental in developing a coaching culture at Genesis, by establishing an internal coaching practice at Genesis which emulated an external coaching practice, offering one on one coaching, establishing a community of practice and facilitating workshops that built coaching capability in others. She has enabled us to embed coaching as a core skill and practice for our leaders and teams.
Some of the benefits we have seen from Josette's coaching include:
- Better alignment of our leaders and teams to our vision, mission and values
- Increased focus and clarity on delivering the outcomes that matter most to our customers and stakeholders.
- Enhanced self-awareness and emotional intelligence among our leaders, leading to improved relationships and collaboration.
- Strengthened leadership capability and confidence, especially for our new and transitioning leaders.
- Faster and smoother onboarding and integration of new leaders into our organisation
- Reduced administrative burden on our HR team, as our leaders are more empowered and self-reliant.
- Greater clarity and accountability around decision-making, empowering leaders to drive faster delivery and achieve better outcomes.
Grayson Steele
Regional Manager, Central & Lower North Island
Genesis Energy
Genesis Energy
I was fortunate to have Josette as my leadership coach for over six months. She was an excellent resource who challenged me to think differently, engage with others differently, and apply key concepts and methods to get more out of myself and others. Josette is extremely passionate about what she does and can help guide and work through an array of challenges. Early on, she identified key barriers holding me back and set goals to achieve results. I do believe that her coaching brought out a greater confidence in myself, helped me find different ways of working, and allowed me to gain greater trust in others. If you get the opportunity to work with Josette, jump at it; she truly has been able to get more out of me than any other coach.
Nicola Eley
Principal, Papatoetoe East School
Josette brought invaluable expertise and a fresh strategic lens beyond my world of education. Over the year, we worked closely to shape a clear, purposeful four-year vision for the school, ensuring the Board and Leadership team could lead with confidence. Her coaching style challenged my usual approach—rather than quick solutions, she guided me through deep reflection, asking thoughtful questions that pushed me to think bigger. While at times uncomfortable, this process led to an aspirational yet achievable strategic plan. Beyond the plan itself, I’m most excited about my own growth as a strategic leader. Josette created a space where I could step outside my comfort zone, ultimately empowering me to take full ownership of the school’s direction. I’m incredibly grateful for her guidance and hope to work with her again.
James Ryan
General Manager, Home Genesis Energy
Josette has been coaching me for the last two years, from transitioning into a new role, working to become a credible leader, and developing a plan for the next phase of my leadership development. It is not an exaggeration to describe the last two years as being one of the most successful periods of my career in terms of leadership and career development, and Josette has been a big part of that journey. I heartily recommend Josette as a coach – she has a style that is both friendly while also challenging and has a broad set of useful tools and frameworks to share. Thanks Josette!